Application Process 401-01-20-15

(Revised 11/1/2021 ML #3644)

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An application is the formal request for assistance using the SFN 29, Crossroads Program Application. The application must be completed and signed by the parent or parent of the minor parent. The application is considered signed if the signature is found anywhere on the application, other than to answer a question. An unsigned application is not considered an application.

 

The application can be submitted to the Human Service Zone, Crossroads Case Manager or Crossroads Policy. Applications received by a County Agency or Crossroads Case Manager must be forwarded to Crossroads Policy for processing.

 

Applications must be processed within 45 days. If due to circumstances beyond the Crossroads parent’s control, extenuating circumstances may be allowed exceeding the 45 day processing time frame.

 

Formal action (either approval or denial) must be taken on each month assistance is requested. Crossroads policy notifies the applicant of eligibility or ineligibility and also the Human Service Zone if applicable.

 

Application may be denied for reasons including but not limited to:

• Failure to provide information
• Failure to meet the criteria identified in 400-01-20-10, Eligibility Criteria

The same application can be used to determine eligibility for the month following the month of denial when ineligibility is expected to last for the month of application only.

 

An application may be withdrawn any time prior to being approved.

 

If child care costs are being incurred and the family does not have a pending or open Child Care Assistance Program (CCAP) case, the family will be referred to CCAP.

 

In two parent cases, if a Crossroads case is requested closed by the parent in whose name the case is in and the other parent wishes to receive Crossroads, the other parent must apply for Crossroads on their own behalf.